I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner.  By this time, I am starting to get frustrated because I am starting to get the run around.  I question her if I am even on the schedule or if they attempted to schedule a crane.  She says they are extremely busy and that she does not know.  So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line.  No answer.  I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point.  
The AC contactor (relay) and start/run capacitor(s) (see illustration below) fail most often and are inexpensive. So it's a safe bet to buy and install those parts right away, especially if your air conditioning service unit is older than five years. The condenser fan motor can also fail, but it runs about $150 — hold off buying that unless you're sure that's the culprit.
If your compressor doesn’t have an overload button and you hear it humming or buzzing, poke a screwdriver or stick down through the top grille and try to spin the fan blades clockwise. If doing this gives the fan enough of a boost to get it going, the unit has a faulty capacitor that must be replaced. See How to Test and Replace an AC Run Capacitor, above.
Alberto said they were busy but could either install on the upcoming Saturday.  We were going to be out of town and said unfortunately that day did not work.  He then proposed the upcoming Tuesday as a possible solution, but just had to confirm with another appointment.  I said great.  I will review the estimate and call your office to confirm I want to move forward with the install.
We installed a TRANE XL18 HVAC with a TRANE HV80 furnace 16 years ago and it still works great in Tucson, AZ.  We inquired into a replacement for the future since the R-22 refrigerant will be off market at the end of this year.  Our maintenance folks want to sell me a new system anyway (even though the TRANE works great).  We are considering the BOSCH Inverter heat pump as a lower cost option down the road.  Watch out for the tricky salesmen trying to sell beer at champagne prices though. Get estimates on whether you need to replace your current system and how much it could cost.  And if they are factory certified.

Air conditioners can create a lot of water because they remove moisture from the air. To get rid of this, they have a [usually plastic] drain pipe that comes out of the side of the air handler. Over time, algae can block this pipe and, when it does, the AC won’t work. In fact, some condensate drains have a float switch that won’t let the AC run if water backs-up. Water can also puddle around the unit or flood the area. To deal with condensate problems, please see Air Conditioner Leaks Water, below.
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