Monday the following week, no phone calls, or follow up. I call to get an update and am told that they cannot install my system because they don't have time. I ask what does that mean, one year? One week? Until the end of summer they say. What does that mean I ask? They say at the end of September. I say thank you for wasting 1 month of my time.
BIG THANK YOU for being honest, and advising us that for some reason the fuse/switch was in the reverse position so the AC unit would not properly turn on. The unit turned back on immediately, and began cooling the house. And then providing advice that the AC/Heating system needed some TLC, and giving us options to save money by purchasing a maintenance plan that included the filters plus cleaning services since we were already being charged for the service today.
"Our Pro was the most courteous and informative gentleman that we have had the pleasure to work with, was great. He let us know immediately what the problem was and what the cost to fix it would be. Also, he let us know how to maintain and extend the life of our washer. He was very personable and made us very comfortable with the process. We would have him back in a heartbeat if anything ever goes wrong again. It was the best experience we have ever had with a appliance repair service."