I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner.  By this time, I am starting to get frustrated because I am starting to get the run around.  I question her if I am even on the schedule or if they attempted to schedule a crane.  She says they are extremely busy and that she does not know.  So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line.  No answer.  I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point.  
If the AC doesn’t turn off, it may be time to clean the condensing unit. Dirty condenser coils won’t give off heat efficiently and will keep the unit running.  Another possibility: The contacts on the outdoor run relay may have welded together—something that can happen over time because of frequent electrical arcing at the relay. Before checking the run relay, turn off the power to the furnace and the condensing unit. Next, disassemble the relay and pry apart the contacts. This should do the trick until you buy a replacement—which you should do soon.
Mitsubishi Electric is a world leader in air conditioning systems for residential, commercial and industrial use. Challenged to create air conditioning systems that provide exemplary performance in the wide-ranging climatic conditions found throughout Japan, our engineers develop amazingly sophisticated yet durable units and systems capable of constant use under virtually any natural climatic condition on earth.

Compressor -- Compressors are outdoor components in your system. The compressor is the pump that circulates the refrigerants through the air-conditioner. You can hear it when it's running so you'll know if it's working just by listening. If it starts getting louder, your compressor is about to fail. If it makes no sound when it should be on, it has already failed. Compressors fail for a number of reasons. Most often they fail due to strain from another failed part such as the fan motor. Electrical storms can also damage compressors. If the sound from the compressor gets louder or if you see a decrease in performance, you should have your compressor checked. A failed compressor will not heat or cool your house.
If your central air conditioner will not cool but you can hear it running, it may just need to be cleaned. Whether or not this is the cause of the problem, it’s a good early remedy to try. Plan to do this on a relatively warm day. Never use a power washer for this—it can damage the fins. The following are guidelines; always refer to your owner’s manual. Note: Always turn off the power before cleaning the unit.
So HVAC sent Tony Diaz to my house. I was at work so he was subjected to the most excruciatingly exacting woman on the planet (my wife). Tony impressed her with his friendliness, professionalism and the obvious jouneyman-level knowledge of his craft. He found literally --burnt-out-- parts in our system and replaced them. It cost us a bit but I know enough about the parts to see there was no gouging on the parts and a fair rate for the labor. It wasn't cheap but it was fair and worth every dime.
Air conditioners can create a lot of water because they remove moisture from the air. To get rid of this, they have a [usually plastic] drain pipe that comes out of the side of the air handler. Over time, algae can block this pipe and, when it does, the AC won’t work. In fact, some condensate drains have a float switch that won’t let the AC run if water backs-up. Water can also puddle around the unit or flood the area. To deal with condensate problems, please see Air Conditioner Leaks Water, below.
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