Just had my HVAC System restored and working again on a Sunday and before the 104 weather tomorrow!!!! Called Big Mountain Heating and Air and spoke to very helpful woman named Martina. She connected me to a Technician named Josh. He was at my home within a few minutes and tackled my Honey Well system's issues. He is both skilled, personable and better yet, he got my system up and going and safe. He installed a surge suppressor on the system to prevent power surges that can kick off any system, when the electric company has to reduce power, etc. I will be using Big Mountain in the future. Truly grateful for such good service and people. Thank you! I recommend this firm to everyone!
They were quick to come out and diagnose the problem with my furnace, but I thought the estimate of $549 a bit high to replace the circuit board. So called around and found Leo's Appliance in Concord that sells appliance parts and the circuit board was only $90.49 - that is the retail cost to me, so I imagine the wholesale cost is a lot less. So BEWARE of this company since they wanted $500!!! to replace the circuit board which is located right in the front of the furnace - extremely easy to access. I hate it that you cannot trust repair companies.
"Customer service was great, and the price was in-line with other places, and fast service. We had a whole replacement of the outside and inside. I would have liked to see a better install for the furnace and new thermostat - the new thermostat should have gone where the old one was, and even tho the new furnace was a tight fit, they didn't offer to come back and repair the case molding, or give me a discount on the damage done, and I believe they should have put a disconnect box on the outside of the home, to make it easier for any future repairs needed. Other than that, am very happy with the cooling and heating!"