Tip – Be careful with change-outs. Ductwork deteriorates and sometimes has to be replaced. It is only if the ductwork is in fantastic condition that you should get a change-out without ductwork (Remember – the ductwork has already been there for 15-20 years, and now it will be there another 15-20…it has to be in good shape). However, many HVAC installation companies like to push change-outs because the ductwork is the most time consuming part of the job, and a change-out is quick, easy money. Realize that it’s only about 15-20% of the jobs that qualify for a change-out, so be careful.
As for the price I think my review was fair in stating what value we got for what I deemed to be a slightly higher price than others might charge. I did not take any stars off for the price, and still am not, but I am taking another star off because of Alberto's comments, which are deceptive and not the same thing he told me in person. Alberto, I suggest you stick with the high road in the future.
"Our Pro was the most courteous and informative gentleman that we have had the pleasure to work with, was great. He let us know immediately what the problem was and what the cost to fix it would be. Also, he let us know how to maintain and extend the life of our washer. He was very personable and made us very comfortable with the process. We would have him back in a heartbeat if anything ever goes wrong again. It was the best experience we have ever had with a appliance repair service."