Typically speaking, the lower SEER, more basic models are also more reliable.  Reliability is big with us, so we steer clear of features with reliability issues, and it’s as simple as that. When you factor in the price of repairs and the extra expense of the 21-SEER, you may actually lose money! 16 SEER is the sweet-spot, and it is key to reducing your HVAC installation cost.

The HVAC industry is a worldwide enterprise, with roles including operation and maintenance, system design and construction, equipment manufacturing and sales, and in education and research. The HVAC industry was historically regulated by the manufacturers of HVAC equipment, but regulating and standards organizations such as HARDI, ASHRAE, SMACNA, ACCA, Uniform Mechanical Code, International Mechanical Code, and AMCA have been established to support the industry and encourage high standards and achievement.

SEER is useful for comparing one model to another much in the same way that a car's calculate MPG is useful. It's not an accurate prediction of exactly how efficient the system is, but it can tell you which one is more efficient. Also, since SEER is based on a "cooling season", what region you live in will determine how long or short your cooling season is.
I originally took off one star because of the SNAFU with getting the part ordered.  When Alberto called me on the phone he admitted the person had "gotten busy with other things" and apologized.  THAT was taking the high road and I was impressed by that.  Sadly, for reasons I won't guess at, Alberto has decided to take the low road in his comments and imply that they got the part as quickly as possible.  Well, we called at 2:30 so did someone spend six and a half hours finding the part??  That seems very doubtful.
The Chartered Institution of Building Services Engineers is a body that covers the essential Service (systems architecture) that allow buildings to operate. It includes the electrotechnical, heating, ventilating, air conditioning, refrigeration and plumbing industries. To train as a building services engineer, the academic requirements are GCSEs (A-C) / Standard Grades (1-3) in Maths and Science, which are important in measurements, planning and theory. Employers will often want a degree in a branch of engineering, such as building environment engineering, electrical engineering or mechanical engineering. To become a full member of CIBSE, and so also to be registered by the Engineering Council UK as a chartered engineer, engineers must also attain an Honours Degree and a master's degree in a relevant engineering subject.

These factors are included in a "Manual J" calculation. Contractors who make these calculations before recommending a size can take a couple of hours collecting the information and making the calculation. If your contractor doesn't do it, there are services that will do it for around $99. If you're feeling particularly on the ball, there are also free online calculators.
Before opening the electrical cover on the A/C unit, be sure to shut off all power to the compressor unit and the indoor furnace or air handler, and verify that it is off. Note that this may mean shutting off a circuit breaker that serves the furnace and air handler, and then, near the compressor, pulling out the disconnect block (or shutting off the 220-volt power) to the outdoor compressor.
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