Fresh-Aire UV is an innovation leader in the field of indoor air quality. Our award-winning UV light and carbon products fight mold, bacteria, viruses and odors in commercial and residential HVACR systems. Our products include Blue-Tube UV®, the worlds most popular germicidal UV light, the revolutionary APCO® PCO/carbon whole-house air purifier, and Mini UV the first UV light system designed specifically for mini-split AC systems.
I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner.  By this time, I am starting to get frustrated because I am starting to get the run around.  I question her if I am even on the schedule or if they attempted to schedule a crane.  She says they are extremely busy and that she does not know.  So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line.  No answer.  I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point.  
After one company just took a cursory glance at our A/C and found nothing wrong, I called HVAC. I called them mostly based on Michael W's post on 8/10/14 where he told us the owner, Alberto, took his feedback and took it SERIOUSLY. That speaks VOLUMES to anyone who has been around long enough to know the characteristics of the serious players are and those who are the wannabes.

ISO 16813:2006 is one of the ISO building environment standards.[31] It establishes the general principles of building environment design. It takes into account the need to provide a healthy indoor environment for the occupants as well as the need to protect the environment for future generations and promote collaboration among the various parties involved in building environmental design for sustainability. ISO16813 is applicable to new construction and the retrofit of existing buildings.[32]
Heaters are appliances whose purpose is to generate heat (i.e. warmth) for the building. This can be done via central heating. Such a system contains a boiler, furnace, or heat pump to heat water, steam, or air in a central location such as a furnace room in a home, or a mechanical room in a large building. The heat can be transferred by convection, conduction, or radiation.
Prices for central-air HVAC systems will vary. The national average to hire an HVAC specialist is $2,920-$3,670 but can run as high as $5,000 or even $12,000 depending on the capacity you need and other factors. Installing central air conditioning requires an entire system that works together to draw hot air out of your home. The system includes an outdoor unit, which houses the condenser and compressor, and the evaporator coils. If you don’t have an existing duct system, ductwork will need to be installed, which will affect labor and material costs. Leaking or damaged ducts will also need to be replaced.

Consequently, this water must exit the air handler—typically through plastic pipe or a drain tube. That drain tube goes directly outside, often terminating near the compressor, or to a floor drain or to a small electric “condensate pump” located by the air handler. Where a condensate pump is used, it connects to a 1/2-inch vinyl or rubber tube that exits outdoors or to a drain.
"Our Pro was the most courteous and informative gentleman that we have had the pleasure to work with, was great. He let us know immediately what the problem was and what the cost to fix it would be. Also, he let us know how to maintain and extend the life of our washer. He was very personable and made us very comfortable with the process. We would have him back in a heartbeat if anything ever goes wrong again. It was the best experience we have ever had with a appliance repair service."
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